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Terms & Conditions

REGISTRATION
You can register in order to place orders on our Site. To checkout, you need to enter your address and contact details in the relevant form. When entering your personal data, you are required to provide information about yourself that is true, accurate, current and complete. Should any of your registration information change, please notify me: support@svetlanakarun.com

SUBMITTING ORDERS
To submit an order on our Site, place the desired products into the shopping cart.

You will either need to register or, if you are an existing online customer, sign in to your account. Next, select a shipping method and a payment method. Finally, confirm that you have read and agreed to our Returns Policy.

Before clicking on the pay button, you can view and change the products in your shopping cart and the data you have entered. To do this, simply click on the shopping cart icon in the menu bar and return to the appropriate page.

By clicking pay, you submit a binding offer to purchase the goods in your shopping cart.

ACCEPTANCE OF ORDER
When you have selected your product and your order has been processed, we will send you an email with the details of your order. Please note that this email is only a confirmation that the order has been accepted for processing.
We will contact you shortly to approve the layout and order details. After approval the order, tracking number will be sent to you in the specified mail


ORDER CANCELLATION
Request a cancellation within: 12 hours of purchase.

PAYMENT & PRICING
We only accept the payment options displayed on our Site (Paypal, Visa).
Prices are subject to change in accordance to currency exchange rates, markdowns and other market factors. Please note that some shipments may incur import duty and tax. We recommend you contact your local customs authority to determine the import duty and tax costs before completion.

DELIVERY
Delivery methods are available for you to select before you complete the transaction and pay for all goods and services. All delivery costs displayed include the cost of packaging and handling.

Please note delivery times will only be extended in the case of unforeseeable circumstances that prevent delivery for example: lock-out, intervention by authorities, energy or raw resources shortages, the pandemic, transport and operation disruptions, which occur through no fault of ours (fire, water or mechanical breakdown). We will do our utmost to keep customers notified of any shipping delays.

 


Shipping
Normally take around 14-35 days after the production time to arrive to  US customers and around 2 weeks for international customers).
Customer is responsible for all customs fees/VAT



Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 6 hours of purchase

I don't accept returns or exchanges
But please contact me if you have any problems with your order.

Returns and exchange details
- All items are carefully personalized with care and examined before delivery therefore we don't usually accept returns or exchanges unless the fault was ours. However, if you have an issue with your item, please contact us within 14 days and we will be happy to discuss refund/ exchange with you!
- Customer is response for the return shipping.